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Part time Player care Specialist - Western Canada Lottery Corporation - Jun 28


WCLC is currently looking for a part-time Player Care Specialist to join our Player Services division in Stettler, Alberta for a 1-year term position. This position will report to the Team Lead, Player Care. The successful candidate will work 21-35 hours per week with an average of 28 hours/week. Please note training will be on-site in Stettler, AB with an opportunity to work in a hybrid working model following the training period. The successful candidate would be required to work shifts including days, evenings and weekends.

About the shifts:

  • 7 days a week, closed for statutory holidays

  • Shifts between 7:30 am and 8:30 pm (MST)

About training:

  • training period is 6-8 weeks

  • training occurs Monday to Friday between 8:30-4:30 (MST)

  • training will be conducted on-site

Key Accountabilities and Responsibilities

  • Respond to player inquiries regarding WCLC services, products and policies

  • Provide direction to players with issues at retail

  • Document player interaction within the appropriate systems

  • Refer complaints or escalations to leader or associated departments

  • Other duties as assigned

Qualifications and Competencies

  • Must be 18+

  • Previous call centre experience or other related customer service experience

  • Strong computer skills and an aptitude for learning new software

  • Excellent verbal, listening and written communication skills

  • Express understanding and patience while working through customers’ inquiries

  • Working in a timely fashion to meet all established deadlines

  • Maintain high level of product knowledge and confidentiality

  • Candidates must be flexible during the initial 6-week training period working between Tuesday to Saturday

  • Familiarity with Customer Relationship Management System an asset

  • Ticket Terminal Training or previous lottery sales experience an asset

Join an organization that values collaboration, respect, integrity and an opportunity to grow both professionally and personally.

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Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, Northwest Territories and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.

Our vision is to provide an exceptional lottery experience for our Players including entertaining products, convenient access to products anytime, anywhere and a positive experience in all interactions. WCLC recognizes that it is our people that make this possible.

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